Visitor
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1 Message
How to get to use the built in moderm in XB7 ?
It is extremely very very difficulty getting any communication with xfinity. the virtual agent behaves like idiots and keep asking the same questions over and over again. Completely useless and insulting.
My WIFI has been keeping dropping and I have to restart the modern frequently. I spent a whole day called Xfinity and finally get to sales department with a human being telling me to update a modern to XB7.
Ok, I agreed to pay more and received XB7. Nobody tells me what functions of this new modern have and how to use them. I have spent lots of time to search online,
the worst thing is, for two days, the problem of dropping still comes back. is it because of the old router ?
So I want to switch to the built in modern of XB7, but I donot know how to do it.
By searching internet, it seems I need to log in an administrative tool page and disable BRIDGE MODE, so to use the builtin modern
however, all the webpages do not work. They are dead pages and some scammer pages/
Does xfinity run a secret mission to insult customers ?
EG
Expert
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114K Messages
1 month ago
https://www.xfinity.com/support/articles/wireless-gateway-enable-disable-bridge-mode
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XfinitySean
Official Employee
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204 Messages
29 days ago
Hi there user_npimv9, thanks for reaching out through our community forums! I work from home and rely on my internet service to do my job, so I can understand how frustrating your WiFi issues must be. You've come to the right place for help, and we'd be more than happy to see what we can do to make your connection more reliable! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
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