Visitor

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4 Messages

Sunday, November 9th, 2025 6:15 AM

How to install a Unifi UDM router on fiber internet when the gateway bridge mode is precluded by Xfinity's installation implementation.

I'm planning to install a Unifi Dream Machine (UDM) Pro as an alternate router and Wi-Fi device (when used with AP's). I currently have fiber internet to an ONU which outputs ethernet to an XB7 gateway. The obvious answer is to set the gateway to bridge mode then connect the UDM to one of the XB7 ethernet ports. However, since Xfinity documentation ("Use Bridge Mode on your wireless gateway") says that only one of the four XB7 switched ethernet ports can be used in bridge mode and that one port is permanently occupied by the WAN feed from the ONU, how has Xfinity provided an alternate setup for these customers to use their own Unifi equipment? Are there alternate gateways that get around this issue or some other fix that Xfinity has implemented?

There have to be hundreds of users out there that have this issue so I can't be the first one to ask this question. When I researched other community questions dealing with this issue, they all stop with the realization that without the ability to set the XB7 gateway into bridge mode, there is no answer stated that doesn't violate some networking standard (double NAT, etc.). I'm hoping there is an answer, but no one has taken the time to write it down so everyone can see it.

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Official Employee

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2K Messages

3 months ago

Hey @user_a7bpzi , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xb7 and Bridge mode. The only available information currently for putting the gateway in bridge mode is in the support document that you have mentioned. At this time the XER10 gateway does not support bridge mode either.

Visitor

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1 Message

27 days ago

I'm in the same boat, it seems residential ISP's simply do not care about users who want a custom modem/router setup.

So far I haven't found an answer and I've even talked to Xfinity techs who agree that there is no difference in transport protocols for residential vs business other than a setting on your account that forces you to use their equipment.

I feel like it isn't right, but what choice do I have.

Don't worry, it can only get worse from here.

Official Employee

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2.4K Messages

Thank you for reaching out to us @user_6o4g42! While our XER10 does not support bridge mode, we do have a list of approved modems here.

 

Our Wireless Gateways that do support bridge mode disable all but 1 ethernet port to activate a personal router. While only 1 port is enabled with bridge mode, you should be able to connect an ethernet switch to the router.

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Expert

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115.7K Messages

@XfinityAldrik

While only 1 port is enabled with bridge mode, you should be able to connect an ethernet switch to the router.

To what avail ?

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