how to speak to a live agent?

We have done all of that, multiple times.  The modem is new, was a replacement in November 2024 due to a mandatory upgrade.    The last 4 weeks or so it has been on maybe 12 hours a day and off 12 hours a day.  It always comes back on itself.  We had a maintenance update in the neighborhood, didn't phase it.

Hello user_d1stfs! Thank you for taking the time to reach out on our Forum about the connection issues you've been experiencing over the last month. We appreciate all you have done on your end in trying to rectify this. My team is here to help and would be more than happy to further look into this with you. So that we can better troubleshoot, please send us Direct Message. Here are the detailed steps to direct message us: 
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