U

Visitor

 • 

2 Messages

Tuesday, July 8th, 2025 8:02 PM

HP envy printer

HP printer won't connect to wireless router. Mac address filtering may be on. How do I turn it off or add Mac address of printer to router 

Problem Solver

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708 Messages

4 days ago

Go to the HP website and download the HP Smart app.  It will find your HP printer on the network and will walk you through setting it up. 

Visitor

 • 

2 Messages

4 days ago

Thanks seeing the printer is older I think I'm just going to replace it.

Official Employee

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2.3K Messages

user_ksfq0b Thanks for your feedback. Let us know how the new printer set-up goes. If you need anything else, we can help publicly anytime. 

 

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