Visitor
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2 Messages
I have been trying to reach a live agent for days...
I have performed all of the troubleshooting steps that could, fix the dropped signal, the poor signal strength on devices, etc. and nothing has worked. I work from home and this is unacceptable. If you can't fix the internet issue in my home, then I prefer to cancel service.
XfinityQuemekia
Official Employee
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133 Messages
6 hours ago
Hello @carla.id111 Thank you for reaching out to our Xfinity Community Forum. I am sorry to hear about your experience as a new customer, and as someone who works from home. I completely understand how important a good internet connection is.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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