Skip to main content

  • Home

  • Getting Started

    • Offers

mgrunk's profile
mgrunk
1st Topic

New Poster

 • 

3 Messages

Friday, November 8th, 2024 1:07 AM

I have two amazon devices, an echo and plug

That can't be found in the alexa app. They used to work on our older router. 

Question

 • 

Updated 

14 days ago

15

1

0

Was this helpful?

XfinityAlfonso

Official Employee

 • 

1.2K Messages

14 days ago

Hello @mgrunk is this issue only on the Alexa app? Are the devices visible via the Xfinity App? 

2

0

mgrunk

New Poster

 • 

3 Messages

My echo device is in pairing mode but alexa can't find it. Same with my alexa plug.

Like

Reply

14 days ago

0

XfinityAlfonso

Official Employee

 • 

1.2K Messages

So that would be through Bluetooth pairing, not Wi-Fi. Have we tried resetting the Alexa device? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

14 days ago

0

forum icon

New to the Community?

Start Here