Thanks for reaching out @user_kimcee! I’m really sorry you’re experiencing a complete loss of service. I know how stressful it is when you have no internet at all, and I’m here to help get this moving in the right direction.
I see our Expert @EG shared some pretty helpful links. Have you had a chance to see if there is an interruption occurring in your area?
EG
Expert
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116.9K Messages
12 days ago
First. Check their site for official info on any possible local outages here;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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XfinityAldrik
Official Employee
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2.5K Messages
11 days ago
Thanks for reaching out @user_kimcee! I’m really sorry you’re experiencing a complete loss of service. I know how stressful it is when you have no internet at all, and I’m here to help get this moving in the right direction.
I see our Expert @EG shared some pretty helpful links. Have you had a chance to see if there is an interruption occurring in your area?
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