Visitor

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1 Message

Sunday, March 15th, 2026 12:58 AM

I lost my internet

No service ,no internet 

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Selected Oldest First

Expert

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116.9K Messages

12 days ago

First. Check their site for official info on any possible local outages here;


https://www.xfinity.com/support/status 


Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.


Or you can use their Xfinity App: https://www.xfinity.com/apps 

Official Employee

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2.5K Messages

11 days ago

Thanks for reaching out @user_kimcee! I’m really sorry you’re experiencing a complete loss of service. I know how stressful it is when you have no internet at all, and I’m here to help get this moving in the right direction.

 

I see our Expert @EG shared some pretty helpful links. Have you had a chance to see if there is an interruption occurring in your area?

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