Visitor
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1 Message
I pay for 1Gbps and only receive around 400Mbps [Edited]
I pay for 1Gbps and only receive around 400Mbps. They just keep resetting it remotely and it does nothing. Cant get an appointment scheduled for a time im available so im just stuck with bad service. Doesn't matter how nice you try to say it, if a company doesnt provide what you pay them for its a terrible company and I do not suggest or recommend anyone to pay for this.
XfinityCliff
Official Employee
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236 Messages
1 day ago
Hello @user_hkuca5 and thanks for posting your concern here on our Xfinity Community forums.
I hear how frustrating this has been, especially when you’re not seeing the speeds you expect and haven’t been able to get a visit scheduled at a time that works for you. Getting repeated resets without a real fix can feel like you’re not being heard, and that’s understandably discouraging.
Speeds can be impacted by a few things (device capabilities, Wi-Fi conditions, or line issues), but it’s clear you’ve already spent time trying to get this resolved. If you’re open to it, we’d really like to take a deeper look and help get you in front of the right team with a schedule that works for you.
Feel free to send us a direct message* with your full name and service address. We’re committed to helping turn this experience around.
How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
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