Visitor
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1 Message
I’m fed up with Xfinity
My internet has been completely out for 3 days. I work from home and have very limited cell service inside my house, so this outage is seriously affecting my ability to work.
What makes this even more frustrating is that because Xfinity recognizes there is an outage in my area, the automated phone system will not allow me to speak with a representative, and Xfinity Assistant will not transfer me to a live representative either.
I understand outages happen, but going 3 days without service, without a meaningful restoration estimate, AND being blocked from speaking with customer service is unacceptable.
I need someone from Xfinity to please assist me with this outage, provide any available information regarding restoration, discuss temporary connectivity options, and make sure my account is appropriately credited for the entire interruption.
XfinityPeterH
Official Employee
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3.1K Messages
20 days ago
I appreciate you already taking the time to check the status of the interruption. The information available through the Xfinity app, Xfinity Assistant, and our Status Center is the same information our representatives have access to regarding service interruptions. While we do not have additional restoration details to provide here, please know our teams are aware of the issue and are actively working to restore service as quickly as possible.
Once service has been restored, you can request consideration for a credit related to the interruption through Xfinity Assistant. You can learn more here: Request a Service Interruption Credit.
We truly appreciate your patience while our technicians work to get everything back up and running.
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