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user_dizp4l
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Saturday, August 3rd, 2024 10:25 PM

Closed

Inconsistent Connection

My Internet has been out since Thursday. I scheduled an appointment for Sunday. Then today, the Internet came back for long enough for me to cancel my appointment, then the Internet went back out again.

I have a new appointment for Tuesday. 

Is there any way to escalate? Not even the Xfinity Assistant in the app responds.

Question

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Updated 

3 months ago

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XfinityVictor

Official Employee

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892 Messages

4 months ago

 

user_dizp4l Hello, are you still having service issues?

 

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user_dizp4l

3 Messages

Yes, I am still having service issues. I have an appointment in two and a half hours from now. 

The "live chat" representative on Saturday told me that they escalated to the regional supervisor to re-instate my Sunday appointment, but I did not hear from anyone.

4 months ago

0

XfinityEricB

Official Employee

 • 

1.7K Messages

I would be happy to keep an eye on this, and confirm the appointment window for you. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 months ago

0

user_dizp4l

3 Messages

The tech solved the problem. The junction outside the house corroded and my signal was so low it finally stopped connecting. He replaced it and it works now. 

Tech 10/10.

The experience of getting this solved 2/10.

4 months ago

XfinityMartyR

Official Employee

 • 

1.5K Messages

 

user_dizp4l That's awesome news! I'm so happy to hear our technician was able to find, and resolve the issue for you. If you need anything else, please reach back out to us over our Xfinity Community Forums! Take care!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 months ago

0

EG

Expert

 • 

107.1K Messages

3 months ago

Topic closed. 

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