user_jfvjwm Thank you for reaching out to us here to let us know about the issue you are experiencing with your internet connection, our team can help! Xfinity has some great self troubleshooting tools located in the Xfinity app. Can you please tell me what troubleshooting steps you have already tried to resolve the issue? Are you using a Xfinity Gateway modem or are modem you purchased yourself?
XfinityBrianH
Official Employee
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13 days ago
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