Visitor
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3 Messages
Intermittent connection ongoing issues
5 techs have came to address this issue in 35 days. The issue still persists. Packet loss, unstable connection and dropping completely. After the latest tech I found a cut cable in my outside cable box. The tech also advised my wife it was a bad modem. This is our 2nd "new" modem this month. Any request to install a new cable to my modem has gone unaddressed. This is unbelievable.
XfinitySara
Official Employee
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2.1K Messages
17 days ago
Hello, @hermitsrevenge. Thank you for reaching out over our community forum with your service concerns. I'm sorry to hear about the trouble you've had, and I'd love to see what we can do to help! Our team is amazing to work with because we do have ways of escalating issues, especially after so many completed Trouble Calls (tech visits). I see that you've already sent a direct message, too.
Please just note that sending unsolicited private messages to myself or any other user is a direct violation of our Forums guidelines. You must first create your own public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, and I look forward to assisting you further.
We'll reply to you directly in just a moment.
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EG
Expert
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114K Messages
16 days ago
@hermitsrevenge @XfinitySara
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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