Intermittent connection with Microsoft Teams

Hi - I have the X1 gateway and experience intermittent connectivity issues where calls are dropped and then with a delay they reconnect. It looks like your team has received multiple requests on this same topic and wonder if you can help. I don't see a direct message option as has been described elsewhere or I would have done that to get tech support to address whatever parameters in the gateway may be interfering.

Thanks,

[Edited: "Personal Information"]

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EG

Expert

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121.6K Messages

2 years ago

As an FYI, please be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.

Please see this post about direct messaging the support team;

https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478

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XfinityEricB

Official Employee

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3.7K Messages

2 years ago

user_o2grw8 Thanks for reaching out about you connection issue when using teams. Do you use a VPN by chance when you are using the Teams system?

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U

user_btvbcz

1 Message

I have the exact same issue. Started 2 months back when i got xfinity in my apartment. Upgraded the speed but that hasn’t helped. Everything else works fine, just MS Teams that’s patchy.

2 years ago

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XfinityRichard

Official Employee

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3.7K Messages

Hi there, @user_btvbcz I'm very sorry for the trouble you are experiencing with your connection while you are on teams. I definitely understand how frustrating this can be for you. Are you currently using a VPN while connected to teams? If so, have you tried connecting through teams without a VPN to see if there is any difference?-Richard

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2 years ago

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user_o2grw8

Intermittent connection with Microsoft Teams

EG

XfinityEricB

user_btvbcz

XfinityRichard

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