4 Messages
Intermittent Disconnections Daily - Last between 10mins and 2hrs
Having intermittent and total "outages" and disconnects every 24 hours, ranging between 10 minutes up to 2 hours each time.
We own our modem router combo (NETGEAR C7000v2) and even replaced it temporarily with a new separate modem and router (NETGEAR CM500 and TP-Link Archer AX10).
Still experiencing outages. All cables have been checked and reseated, coax has been verified to be finger tight to wall and modem, and have restarted all available and accessible equipment.
I've seen the dB up to/just surpass 40 dB when it comes to SNR. That is all I can provide at this time.
EG
Expert
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107.1K Messages
4 months ago
First. When these outages occur are they being officially indicated here with any info about them ?;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use the Xfinity App: https://www.xfinity.com/apps
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XfinityRaf
Official Employee
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591 Messages
4 months ago
Good afternoon @user_l7vebc. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at your disconnect issue.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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