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user_hlu1vz
1st Topic

3 Messages

Tuesday, October 22nd, 2024 7:01 PM

Intermittent Internet Drop Outs

I have an Arris S33 modem and for the last couple months we have been experiencing intermittent internet dropouts. They happen multiple times day and last for 1-30 seconds but are enough to cause us to drop from work meetings, video streaming services, and video games.

We have had multiple technicians come to the house and they have checked the line at

  1. the box on the utility pole
  2. the splitter on the side of the house
  3. the coax that is plugged into the modem

But were unable to find any issues at any interface using their tools/monitors.

Event Log

Date Time

Event Level

Description

22/10/2024

12:57:43

6

CM-STATUS message sent. Event Type Code: 23; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

12:57:55

6

CM-STATUS message sent. Event Type Code: 4; Chan ID: 25 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

12:58:00

6

CM-STATUS message sent. Event Type Code: 23; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

12:58:07

5

MDD message timeout;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

12:58:14

6

CM-STATUS message sent. Event Type Code: 4; Chan ID: 25 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

12:58:15

6

CM-STATUS message sent. Event Type Code: 23; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

12:58:29

6

CM-STATUS message sent. Event Type Code: 22; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

12:58:31

6

CM-STATUS message sent. Event Type Code: 23; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

12:58:32

6

CM-STATUS message sent. Event Type Code: 22; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

12:58:47

6

CM-STATUS message sent. Event Type Code: 23; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

12:58:48

6

CM-STATUS message sent. Event Type Code: 22; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

12:59:03

6

CM-STATUS message sent. Event Type Code: 20; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

12:59:04

6

CM-STATUS message sent. Event Type Code: 23; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

12:59:20

6

CM-STATUS message sent. Event Type Code: 22; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

12:59:35

6

CM-STATUS message sent. Event Type Code: 23; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

12:59:35

6

CM-STATUS message sent. Event Type Code: 20; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

12:59:37

6

CM-STATUS message sent. Event Type Code: 22; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

12:59:52

6

CM-STATUS message sent. Event Type Code: 23; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

12:59:52

6

CM-STATUS message sent. Event Type Code: 22; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:00:07

6

CM-STATUS message sent. Event Type Code: 20; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:00:08

6

CM-STATUS message sent. Event Type Code: 22; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:00:24

6

CM-STATUS message sent. Event Type Code: 23; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:00:25

6

CM-STATUS message sent. Event Type Code: 22; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:00:41

6

CM-STATUS message sent. Event Type Code: 23; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:00:42

6

CM-STATUS message sent. Event Type Code: 22; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:00:57

6

CM-STATUS message sent. Event Type Code: 23; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:00:58

6

CM-STATUS message sent. Event Type Code: 22; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:01:13

6

CM-STATUS message sent. Event Type Code: 23; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:01:29

6

CM-STATUS message sent. Event Type Code: 22; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:01:45

6

CM-STATUS message sent. Event Type Code: 23; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:01:46

6

CM-STATUS message sent. Event Type Code: 22; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:02:03

6

CM-STATUS message sent. Event Type Code: 20; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:02:07

5

MDD message timeout;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:02:18

6

CM-STATUS message sent. Event Type Code: 22; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:02:18

6

CM-STATUS message sent. Event Type Code: 23; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:02:23

6

CM-STATUS message sent. Event Type Code: 4; Chan ID: 25 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:02:34

6

CM-STATUS message sent. Event Type Code: 23; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:02:34

6

CM-STATUS message sent. Event Type Code: 22; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:02:49

6

CM-STATUS message sent. Event Type Code: 20; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:02:50

6

CM-STATUS message sent. Event Type Code: 23; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:02:51

6

CM-STATUS message sent. Event Type Code: 22; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:03:06

6

CM-STATUS message sent. Event Type Code: 23; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:03:07

6

CM-STATUS message sent. Event Type Code: 22; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:03:22

6

CM-STATUS message sent. Event Type Code: 23; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:03:38

6

CM-STATUS message sent. Event Type Code: 22; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:03:56

6

CM-STATUS message sent. Event Type Code: 23; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:03:56

6

CM-STATUS message sent. Event Type Code: 22; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:04:10

6

CM-STATUS message sent. Event Type Code: 20; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:04:11

6

CM-STATUS message sent. Event Type Code: 23; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:04:12

6

CM-STATUS message sent. Event Type Code: 22; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:04:27

6

CM-STATUS message sent. Event Type Code: 23; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:04:28

6

CM-STATUS message sent. Event Type Code: 22; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:04:42

6

CM-STATUS message sent. Event Type Code: 20; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:05:16

6

CM-STATUS message sent. Event Type Code: 23; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:05:17

6

CM-STATUS message sent. Event Type Code: 2; Chan ID: 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:05:18

5

MDD message timeout;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:05:23

6

CM-STATUS message sent. Event Type Code: 5; Chan ID: 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:05:31

6

CM-STATUS message sent. Event Type Code: 4; Chan ID: 25 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:07:41

6

CM-STATUS message sent. Event Type Code: 23; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:07:46

6

CM-STATUS message sent. Event Type Code: 22; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:07:56

6

CM-STATUS message sent. Event Type Code: 23; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:07:56

6

CM-STATUS message sent. Event Type Code: 20; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:07:58

6

CM-STATUS message sent. Event Type Code: 22; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:08:13

6

CM-STATUS message sent. Event Type Code: 23; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:08:29

6

CM-STATUS message sent. Event Type Code: 22; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:08:46

6

CM-STATUS message sent. Event Type Code: 23; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:08:46

6

CM-STATUS message sent. Event Type Code: 22; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:09:02

6

CM-STATUS message sent. Event Type Code: 23; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:09:03

6

CM-STATUS message sent. Event Type Code: 22; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:09:17

6

CM-STATUS message sent. Event Type Code: 23; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:09:18

6

CM-STATUS message sent. Event Type Code: 22; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:09:33

6

CM-STATUS message sent. Event Type Code: 20; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:09:33

6

CM-STATUS message sent. Event Type Code: 23; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:09:35

6

CM-STATUS message sent. Event Type Code: 22; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:09:50

6

CM-STATUS message sent. Event Type Code: 24; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:11:34

6

CM-STATUS message sent. Event Type Code: 24; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:11:54

6

CM-STATUS message sent. Event Type Code: 24; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:14:17

6

CM-STATUS message sent. Event Type Code: 16; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:17:51

6

CM-STATUS message sent. Event Type Code: 24; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:18:45

6

CM-STATUS message sent. Event Type Code: 16; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:20:36

3

Successful LAN WebGUI login from [REDACTED] on 24/10/22 at 1:20 PM.

22/10/2024

13:24:09

6

CM-STATUS message sent. Event Type Code: 24; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:24:43

6

CM-STATUS message sent. Event Type Code: 16; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:26:44

6

CM-STATUS message sent. Event Type Code: 24; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:26:54

6

CM-STATUS message sent. Event Type Code: 16; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:27:30

6

CM-STATUS message sent. Event Type Code: 16; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:27:36

6

CM-STATUS message sent. Event Type Code: 16; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:28:46

5

MDD message timeout;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:29:03

6

CM-STATUS message sent. Event Type Code: 1; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:29:10

6

CM-STATUS message sent. Event Type Code: 4; Chan ID: 25 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:30:03

5

MDD message timeout;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:30:11

6

CM-STATUS message sent. Event Type Code: 4; Chan ID: 25 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:34:28

6

CM-STATUS message sent. Event Type Code: 24; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:35:09

6

CM-STATUS message sent. Event Type Code: 24; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:37:32

6

CM-STATUS message sent. Event Type Code: 24; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:38:00

6

CM-STATUS message sent. Event Type Code: 16; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:40:07

6

CM-STATUS message sent. Event Type Code: 24; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:46:42

6

CM-STATUS message sent. Event Type Code: 16; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:47:13

6

CM-STATUS message sent. Event Type Code: 16; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;

22/10/2024

13:49:52

3

Successful LAN WebGUI login from [REDACTED] on 24/10/22 at 1:49 PM.

STATUS

Startup Procedure

Procedure

Status

Comment

Acquire Downstream Channel

669000000 Hz

Locked

Connectivity State

OK

Operational

Boot State

OK

Operational

Configuration File

OK

Security

Enabled

BPI+

DOCSIS Network Access Enabled

Allowed

Downstream Bonded Channels

Channel ID

Lock Status

Modulation

Frequency

Power

SNR/MER

Corrected

Uncorrectables

38

Locked

QAM256

669000000 Hz

3 dBmV

41 dB

16990

2592

10

Locked

QAM256

501000000 Hz

1 dBmV

41 dB

1563

0

11

Locked

QAM256

507000000 Hz

1 dBmV

41 dB

1723

0

12

Locked

QAM256

513000000 Hz

1 dBmV

41 dB

1842

0

13

Locked

QAM256

519000000 Hz

1 dBmV

41 dB

1756

1

14

Locked

QAM256

525000000 Hz

2 dBmV

41 dB

2072

0

15

Locked

QAM256

531000000 Hz

2 dBmV

41 dB

2239

0

16

Locked

QAM256

537000000 Hz

2 dBmV

41 dB

2404

113

17

Locked

QAM256

543000000 Hz

3 dBmV

42 dB

2520

171

18

Locked

QAM256

549000000 Hz

3 dBmV

42 dB

2749

251

19

Locked

QAM256

561000000 Hz

3 dBmV

41 dB

2925

117

20

Locked

QAM256

567000000 Hz

3 dBmV

41 dB

3152

1243

21

Locked

QAM256

573000000 Hz

3 dBmV

42 dB

3904

4748

22

Locked

QAM256

579000000 Hz

3 dBmV

42 dB

3831

2013

23

Locked

QAM256

585000000 Hz

3 dBmV

41 dB

4221

282

24

Locked

QAM256

591000000 Hz

2 dBmV

41 dB

4890

523

25

Locked

OFDM PLC

693000000 Hz

2 dBmV

41 dB

77090403

2758136

26

Locked

QAM256

597000000 Hz

2 dBmV

41 dB

5298

1440

27

Locked

QAM256

603000000 Hz

2 dBmV

41 dB

5604

957

28

Locked

QAM256

609000000 Hz

1 dBmV

41 dB

21172

6886

29

Locked

QAM256

615000000 Hz

2 dBmV

41 dB

22884

13463

30

Locked

QAM256

621000000 Hz

2 dBmV

41 dB

7245

2279

31

Locked

QAM256

627000000 Hz

2 dBmV

41 dB

11823

642

32

Locked

QAM256

633000000 Hz

2 dBmV

41 dB

82384

17816

33

Locked

QAM256

639000000 Hz

3 dBmV

41 dB

626541

177496

34

Locked

QAM256

645000000 Hz

3 dBmV

41 dB

181773

41533

35

Locked

QAM256

651000000 Hz

3 dBmV

41 dB

13598

5246

36

Locked

QAM256

657000000 Hz

3 dBmV

41 dB

35204

22397

37

Locked

QAM256

663000000 Hz

3 dBmV

41 dB

26054

6410

39

Locked

QAM256

675000000 Hz

3 dBmV

40 dB

13346

1569

40

Locked

QAM256

681000000 Hz

2 dBmV

41 dB

12404

1184

41

Locked

QAM256

687000000 Hz

2 dBmV

41 dB

12908

631

Upstream Bonded Channels

Channel ID

Lock Status

US Channel Type

Frequency

Width

Power

1

Locked

SC-QAM

10400000 Hz

3200000

43.3 dBmV

2

Locked

SC-QAM

16300000 Hz

6400000

43.3 dBmV

3

Locked

SC-QAM

22800000 Hz

6400000

43.3 dBmV

4

Locked

SC-QAM

29200000 Hz

6400000

43.5 dBmV

5

Locked

SC-QAM

35600000 Hz

6400000

43.8 dBmV

6

Locked

SC-QAM

40400000 Hz

3200000

45.8 dBmV

Current System Time:Tue Oct 22 13:57:05 2024

Question

 • 

Updated 

23 days ago

38

1

0

Was this helpful?

XfinityAdrienne

Official Employee

 • 

907 Messages

29 days ago

Hey there, @user_hlu1vz! Thank you so much for taking the time to reach out to here on the Xfinity Forums. I appreciate you sharing all the details that you have completed up until now, and I am sure it is very frustrating. Have you checked with Arris directly for any deeper troubleshooting that can be completed on the device? Are you experiencing the issue on hardwired or wireless devices? Are you using VPN? Let us know, and we would be happy to share any details we have on our end. 

3

0

user_hlu1vz

3 Messages

Thanks for replying, see answers to your question below: 

  • Have you checked with Arris directly for any deeper troubleshooting that can be completed on the device? 
    • I have not reached out to Arris. We have another modem (different model) that I tried, but it exhibited the same behavior so I know it's not the hardware.
  • Are you experiencing the issue on hardwired or wireless devices?
    • We have a separate router connected to the modem, so when the modem losses connection so do all of our wireless devices. I had connected a laptop directly to the modem - bypassing the router/wireless network - but saw the same behavior on the wired connection
  • Are you using VPN?
    • We are not using a VPN

Like

Reply

25 days ago

0

user_hlu1vz

3 Messages

@XfinityAdrienne​ see above for answers to your questions

Another update, we had technicians out last week. They replaced all the cables/splitter/connections from the utility pole through to the modem and we are still experiencing the issue. So in addition to ruling out the modem hardware (see above reply). I am also ruling out any cabling/connector issues. 

The only correlation I can make at this time, the issue coincided with when our internet speeds were upgraded.

Like

Reply

25 days ago

0

XfinityJeniece

Official Employee

 • 

2.4K Messages

We appreciate you providing those answers, user_hlu1vz. We would like to take a look at your connection on our end. 

 

 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

 

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23 days ago

0

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