2 Messages
Intermittent Internet - Post Storm with downed wires
We have been having horrible intermittent internet issues ever since a snow storm late December 2023 and have had 2 maybe 3 techs come out. The last tech was extremely helpful and changed the wiring outside and we moved where we had our modem plugged into, and for a little bit it seemed to drop 25% less than before but is still dropping 12-30 times a day. Any advice on a way to solve this would be greatly appreciated! I work from home so dealing with this is extremely frustrating.
EG
Expert
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109.5K Messages
2 months ago
First. Is this with a WiFi connection ? If so, as a test, does a computer / device that is hardwired directly to the router / gateway device with an ethernet cable have the same problem ?
With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step in troubleshooting before proceeding any further.
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EG
Expert
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109.5K Messages
2 months ago
You're welcome ! OK what do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1
Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.
What is the exact make and model number of the modem / gateway device ?
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