intermittent packetloss

so after much chatGPT and troubleshooting it has come to the conclusion of this. I have been dealing with this for a few months now.

“I’m having intermittent Internet outages lasting a few seconds. During the outage, my gateway at 10.0.0.1 remains reachable, but Internet connectivity drops simultaneously to multiple destinations, including 1.1.1.1, 8.8.8.8, and Comcast upstream hops. I have also observed another device on the same connection losing Internet at the same time. The XB8 remains connected and the channel locks don't drop during the event.

Any suggestions?

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user_rji3m4

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15 days ago

heres a pic of some of hte ping tests i've ran. this happens at random. sometimes a few in a minute, somethings nothing for 10 minutes

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XfinityLinda

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2.8K Messages

Thanks for meeting us here in our Xfinity Forums community about your internet connection, @user_rji3m4. We're happy to help. Since you have already done some troubleshooting, I'd like to review the account. Please send us a Direct Message with your name and service address.

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13 days ago

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user_rji3m4

intermittent packetloss

user_rji3m4

XfinityLinda

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