Visitor
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1 Message
Intermittent speed drops for months
I've had intermittent drops for almost 3 months now. Multiple tech visits don't fix. Changed network adapter settings don't fix. New modem didn't fix. Happens on all devices Wi-Fi and ethernet. Resetting the gateway doesn't fix. Running troubleshooting on the Xfinity app doesn't alert any problem for Xfinity to actually fix. Neighbor is experiencing the same problem.
I have exhausted every internal troubleshooting step, the issue is with Comcast's network and not my internal network.
XfinityEricB
Official Employee
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3.6K Messages
9 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to direct message within Forums https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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EG
Expert
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121.4K Messages
9 days ago
@user_dvt46j @XfinityEricB
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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