Hello user_6qta3s thanks so much for reaching out here via our Xfinity Forums! Is this still a concern? Are you attempting to activate an apartment unit with a pre-installed device? Are there no coax outlets anywhere in the home? If that is the case, we'll ned to get a technician out to install one primary outlet, so the services can be used.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
XfinityAlfonso
Official Employee
•
2.9K Messages
5 days ago
Hello user_6qta3s thanks so much for reaching out here via our Xfinity Forums! Is this still a concern? Are you attempting to activate an apartment unit with a pre-installed device? Are there no coax outlets anywhere in the home? If that is the case, we'll ned to get a technician out to install one primary outlet, so the services can be used.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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