Visitor
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6 Messages
Internet Connection dropping frequently
Hello. I have a Netgear modem and a TP Link router. Have had both for over a year now. In the past couple of months or so, we've been getting frequent drops in our internet for several seconds at a time. It happens randomly throughout the day. When I check my modem event log, it shows critical errors throughout the day and even in the middle of the night. Power and SNR don't look to be bad. I have a lot of Uncorrectables, but I'm not sure what's considered excessive. Last year we were experiencing issues, and Xfinity found water intrusion in our line where it connects to the pole, and they fixed it. Another time we had an issue where a USB C hub was causing an outage, so we made sure to disconnect that when not in use. I've checked all our ethernet and coax cables with a tester and found no problems. I'm not sure what else to check.
XfinityMarcus
Official Employee
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996 Messages
28 days ago
user_1de307 thank you for using the Xfinity Community Forums page to contact us regarding the internet connection concerns you have been dealing with. Over a year of connection related problems is much too long for an ongoing issue, so we will get things properly addressed once and for all. I appreciate the additional information you provided sharing steps you have already taken to address this issue. What changes have you made to your network configuration since the last time you noticed the issue with the USB?
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