Visitor
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4 Messages
Internet Connection is Unstable
My internet connection keeps dropping and/or slowing down many times per day. This started happening about a month ago and occurs to all devices in the house. We've done nothing different as far as activity goes.
I've searched through many of the internet connection problems on this forum and haven't seen many solutions. Two techs have been out to check on things without success. I've replaced my XB8 modem twice in the past month.
Any help diagnosing the issue would be much appreciated. See below for logs and screenshots of upstream/downstream. Thank you.
Accepted Solution
user_0rkjij
Visitor
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4 Messages
13 days ago
Ok...here's what I did to restore stability. So far, I've gone from multiple disconnects per hour with 2-3 devices connected to 2 drops in 8 hours with 20 devices connected and either playing video games or streaming shows (I've been trying to stress test the connection).
I lowered my downstream power from around 8-9 on average to 1-2 initially by adding a -6dBmV attenuator at the modem's coaxial connection. The upstream power went too high after doing that, so I removed a 2-way splitter and connected the two cables via a connector to lower the upstream power. The result was a downstream power of 4-6 and an upstream of 47-50 with a return to what I consider stability.
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user_0rkjij
Visitor
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4 Messages
21 days ago
Here are today's event logs and upstream/downstream screenshots that are often requested:
Event Log from today:
OneWifi[7705]: config.utapi s_sysevent_connect: open new sysevent fd 88 2025/5/3 10:52:32 Notice
[Wifi][7705]: Wifi VAP is set to down 2025/5/3 05:40:40 Notice
[Wifi][7705]: WiFi radio radio3 is set to UP 2025/5/3 05:40:40 Notice
[Wifi][7705]: Wifi VAP is set to down 2025/5/3 05:40:39 Notice
[Wifi][7705]: WiFi radio radio2 is set to UP 2025/5/3 05:40:39 Notice
[Wifi][7705]: Wifi VAP is set to down 2025/5/3 05:40:38 Notice
[Wifi][7705]: Wifi VAP is set to down 2025/5/3 05:40:38 Notice
[Wifi][7705]: WiFi radio radio3 is set to UP 2025/5/3 05:40:38 Notice
[Wifi][7705]: WiFi radio radio1 is set to UP 2025/5/3 05:40:38 Notice
[Wifi][7705]: Wifi VAP is set to down 2025/5/3 05:40:37 Notice
[Wifi][7705]: WiFi radio radio2 is set to UP 2025/5/3 05:40:37 Notice
[Wifi][7705]: Wifi VAP is set to down 2025/5/3 05:40:36 Notice
[Wifi][7705]: WiFi radio radio1 is set to UP 2025/5/3 05:40:36 Notice
[Wifi][7705]: WiFi radio radio3 is set to UP 2025/5/3 05:40:35 Notice
[Wifi][7705]: WiFi radio radio2 is set to UP 2025/5/3 05:40:34 Notice
[Wifi][7705]: WiFi radio radio1 is set to UP 2025/5/3 05:40:33 Notice
[Wifi][7705]: WiFi radio radio2 is set to UP 2025/5/3 05:40:32 Notice
[Wifi][7705]: WiFi radio radio1 is set to UP 2025/5/3 05:40:31 Notice
[Wifi][7705]: WiFi radio radio3 is set to UP 2025/5/3 05:40:30 Notice
[Wifi][7705]: WiFi radio radio2 is set to UP 2025/5/3 05:40:29 Notice
[Wifi][7705]: WiFi radio radio1 is set to UP 2025/5/3 05:40:28 Notice
[Wifi][7705]: WiFi radio radio3 is set to UP 2025/5/3 05:39:42 Notice
[Wifi][7705]: KeyPassphrase Changed 2025/5/3 05:39:40 Notice
[Wifi][7705]: WiFi radio radio3 is set to UP 2025/5/3 05:39:40 Notice
[Wifi][7705]: WiFi radio radio2 is set to UP 2025/5/3 05:39:38 Notice
[Wifi][7705]: Wifi VAP is set to down 2025/5/3 05:39:37 Notice
[Wifi][7705]: WiFi radio radio1 is set to UP 2025/5/3 05:39:37 Notice
[Wifi][7705]: WiFi radio radio2 is set to UP 2025/5/3 05:39:35 Notice
[Wifi][7705]: Wifi VAP is set to down 2025/5/3 05:39:34 Notice
[Wifi][7705]: WiFi radio radio1 is set to UP 2025/5/3 05:39:34 Notice
OneWifi[8922]: config.utapi s_sysevent_connect: open new sysevent fd 92 2025/5/2 21:09:16 Notice
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EG
Expert
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110.5K Messages
18 days ago
@user_0rkjij @XfinityRichard
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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