Visitor
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1 Message
Internet connection unstable
Started new service today. Tech came out and installed new gateway. Since he left 4 hours ago the connection has been in and out without a constant connection.
Visitor
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1 Message
Started new service today. Tech came out and installed new gateway. Since he left 4 hours ago the connection has been in and out without a constant connection.
EG
Expert
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120.2K Messages
6 days ago
First. When these outages occur, are they being officially indicated with any info about them here ?;
https://www.xfinity.com/support/status
https://www.xfinity.com/support/articles/check-service-outage
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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XfinityAdrienne
Official Employee
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2.2K Messages
5 days ago
Hey there, @user_x7ag6o! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. Welcome to the Xfinity family, I am very sorry to hear about the connection concerns.
Thank you so much @EG for sharing the links and jumping in to help troubleshoot, I appreciate you. Have you had a chance to check any of the options shared? Are you still having connection troubles? Please let us know.
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