Hello user_r9glcl thanks so much for taking time out of your day and reaching out here via our Xfinity Forums! Was the information provided by our Community Expert @EG helpful for you?
How often are you experiencing service issues? Have you done any self-troubleshooting, and if so, what have you done already? Is this affecting all devices connected to the internet (via Wi-Fi or Ethernet cable)?
We have a wealth of knowledge here that you can take advantage of when trying to pin down the source of potential service issues:
EG
Expert
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119.6K Messages
4 days ago
First. When these outages occur, are they being officially indicated with any info about them here ?;
https://www.xfinity.com/support/status
https://www.xfinity.com/support/articles/check-service-outage
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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XfinityAlfonso
Official Employee
•
2.7K Messages
2 days ago
Hello user_r9glcl thanks so much for taking time out of your day and reaching out here via our Xfinity Forums! Was the information provided by our Community Expert @EG helpful for you?
How often are you experiencing service issues? Have you done any self-troubleshooting, and if so, what have you done already? Is this affecting all devices connected to the internet (via Wi-Fi or Ethernet cable)?
We have a wealth of knowledge here that you can take advantage of when trying to pin down the source of potential service issues:
ANSWERED: Tips for Troubleshooting Your Xfinity Internet Connection
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