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Monday, March 31st, 2025 7:07 PM

Internet Data Usage History, What is causing my data usage to increase month to month?

Internet Data Usage History, What is causing my data usage to increase month to month? I am using the same devices and similar average time on TV and computer use? I went to Xfinity Branch, I was immediately told to add Unlimited Data for $30/mo.

Oct 2024: 916GB

Nov 2024: 1.29TB

Dec 2024: 1.86TB (Highest Data Usage)

Jan 2025: 1.28TB

Feb 2025: 1.15TB

Mar 2025: 1.26TB

Official Employee

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2K Messages

1 day ago

 

user_rommel Hi there! Thanks for using our Xfinity Support Team. You came to the right place for help and our team is here to see what is going on with the data consumption in your home.
To get started can you please send us a DM with your full name and service address? Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

 

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