Skip to main content

    Support

    Offers

U
user_rommel
1st Topic
1st Like

1 Message

Monday, March 31st, 2025 7:07 PM

Internet Data Usage History, What is causing my data usage to increase month to month?

Internet Data Usage History, What is causing my data usage to increase month to month? I am using the same devices and similar average time on TV and computer use? I went to Xfinity Branch, I was immediately told to add Unlimited Data for $30/mo.

Oct 2024: 916GB

Nov 2024: 1.29TB

Dec 2024: 1.86TB (Highest Data Usage)

Jan 2025: 1.28TB

Feb 2025: 1.15TB

Mar 2025: 1.26TB

Question

 • 

Updated 

2 hours ago

48

3

XfinityJorge

Official Employee

 • 

2.1K Messages

24 days ago

 

user_rommel Hi there! Thanks for using our Xfinity Support Team. You came to the right place for help and our team is here to see what is going on with the data consumption in your home.
To get started can you please send us a DM with your full name and service address? Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

 

0

0

user_0ksk0t

Visitor

 • 

1 Message

3 days ago

I'm seeing similar pattern here. I didn't have any new devices or anything that would cause an increase in traffic, and it went from 424GB in February to 1136GB in March. I also called and the first thing they did is to offer me an unlimited plan.

1

0

XfinityAmandaB

Official Employee

 • 

2.1K Messages

 

user_0ksk0t Thank you so much for sharing your concerns about your data usage. With any increase in data usage, I always recommend starting by confirming your connected devices using the Xfinity app. I add each device to a user profile so it is easy to tell who is using what. From there, if you have any devices you are not sure of you and you are using one of our Xfi gateways, you can pause the device's connection. From there, I would recommend updating your Xfinity Wifi password. You will have to log back in on your devices with the new password, but any devices without that new password will not be able to reconnect. If you still have concerns or are not able to pause an unknown device, our Customer Security Assurance team may be able to better help. You can call our 1-800-Xfinity number and ask to be connected. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

17 hours ago

0

user_1s0fnu

Visitor

 • 

1 Message

3 days ago

I am having the same issue. We are 2 people, each with a cell phone connected and there are only 2 TVs connected, never on at the same time. How is it even possible to use 1.2TB?? I wasn't even aware that we didn't have unlimited internet. Maybe we should go back to Starlink!

2

0

XfinityQuemekia

Official Employee

 • 

45 Messages

Hello @user_1s0fnu we hate to see you've been experiencing issues with your data plan. Have you tried any of the steps mentioned above? How long have you been having data issues? Is this something that just started?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

12 hours ago

0

GrannyW

Contributor

 • 

23 Messages

I've read a few threads here about data usage increasing, unexpectedly.   Here's an experiment to try:  turn off your cable modem at night, or when you know you won't be home for a while.   This won't be an option for everyone and isn't convenient, by any means, but it might provide clues as to why the data usage keeps increasing if online behavior isn't changing.   I know, you shouldn't have to do that but it's just an experiment to see what happens.   Just a thought.  :)

Like

Reply

2 hours ago

0

forum icon

New to the Community?

Start Here