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user_1onl9r
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1 Message

11/10/2026 2:23 AM

Internet Disconnecting Daily

My internet is disconnecting daily.  Please assist on what's the problem is.  

Here's my info:

[Edited: "Personal Information"]

[Edited: "Personal Information"]

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2 days ago

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user_f2n7bg

Visitor

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3 Messages

4 days ago

Having a similar issue except that my internet is disconnecting after only a few minutes of inactivity.

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EG

Expert

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123.1K Messages

3 days ago

@user_1onl9r 

First. When these outages occur, are they being officially indicated with any info about them here ?;


https://www.xfinity.com/support/status 


https://www.xfinity.com/support/articles/check-service-outage 


Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.


Or you can use their Xfinity App: https://www.xfinity.com/apps 

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XfinityDilary

Official Employee

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4K Messages

2 days ago

 

user_1onl9r I'm sorry to hear about the daily disconnections. I see EG offered our status center page to check if the area is being affected by an interruption. Did that help? Are you still experiencing issues? 

 

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user_f2n7bg

Visitor

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3 Messages

still happening but not as bad as before.  I had the router/modem rebooted and also discovered part of the problem with my other devices was in the Netgear extender.  Interruptions scheduled for my neighborhod starting tomorrow.  I need to reprogram the netgear.  Signal is medium strength and a little slower, but everything is working.  Problem started when I had the router/modem split to better sevice my solar system.

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2 days ago

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XfinityRaul

Official Employee

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3.3K Messages

@user_f2n7bg Thanks for making us aware of the connectivity issues you've been experiencing. Have you a chance to reprogram your Netgear device?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 days ago

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user_f2n7bg

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Not yet.  It is pretty low on my priority list since everything can now be connected.  I have an online lecture class this afternoon that should give me a good test.

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2 days ago

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XfinityRaul

Official Employee

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3.3K Messages

@user_f2n7bg I'm glad to hear everything is working for you at this time. I'll be on standby just in case you have any issues during your lecture.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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2 days ago

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