Internet Disconnecting Multiple Times a Day

After finding the admin tools I discovered that my power levels during my loss in connectevity are not within normal ranges and the report will only give me a single channel rather than multiple channels when connectivity is working. I believe that this is more of issue with the splitters or internal wiring than a simple gateway issue.

Good afternoon @User_23412, and thank you for reaching out to our dedicated Communities team, we hope you are otherwise having a wonderful weekend. 😀 We appreciate you taking the time to reach out on our Forums with your connection issues, and appreciate the insight you provided. Rest assured, you've reached the right team to help. I see that your power levels during loss of connectivity are not within normal ranges, we'd be happy to run some additional diagnostics and go through some troubleshooting steps. If needed, we'd be happy to schedule one of our expert technicians to further investigate. 

In order for us to take a better look though, we will need to collect some sensitive information and verify the account. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account including any applicable unit or apartment numbers?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

We look forward to working with you further! 

Davanti (Tech ID [Edited - Privacy]) came out and found the 2 port tap had a Downstream of -23 and wasn't getting accurate connection. He put me on a different tap (8 port) and sharing with a splitter. He said that was the main issue for the random disconnects. He checked the signals and the downstream is holding steady between 7.5-7.8. I will follow up in 2 or 3 days time to see if the issue continues or not but right now I feel confident that the issue has been resolved.

Thank you for keeping us in the loop on this, @User_23412! I'm glad they found something that could explain what was happening. I will check in on you again Friday or Saturday and see how things are holding up. Please leave a post or send us a DM if anything changes.