1 Message
Internet disconnects and reconnects randomly throughout the day on regular interval
We have Comcast XFinity internet with Xfinity provided internet gateway that used to work perfectly until last weekend. It not disconnects and reconnects every 10-15 minutes or so.
We've troubleshooted to make sure this is not our laptop issue by connecting to phone hotspot where things work as expected.
I've noticed other users reporting same issue.
Can someone please help.
EG
Expert
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107.1K Messages
1 month ago
Please start here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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XfinityMarcos
Official Employee
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1.9K Messages
1 month ago
Hey there, I appreciate the details in your post and would love a chance to work with you more on this pesky intermittent connection issue user_q0e7n9. Are you using a standalone router along with your gateway? And are you seeing this connection issue over a wireless connection, hardwired ethernet connection, or both types?
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EG
Expert
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107.1K Messages
1 month ago
@user_q0e7n9
Have you had a chance to see if any of those tips apply ?
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