Internet Down

The second time in less than a month the internet goes down for hours. Today is one of the biggest fights of the year and we are forced to use are intermittent cell phone hot spot. The ETA is 1155 pm!! Why does it keep shutting down for hours?

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XfinityJeniece

Official Employee

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3.5K Messages

1 month ago

Hey there, @user_coi5ao, thanks for reaching out through Xfinity Forums regarding your internet connection. I apologize for the issue you had during the big fight! We would be happy to help you with troubleshooting. Are you still having issues with your connection?

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user_coi5ao

Visitor

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2 Messages

Not anymore. The fight was Saturday. I just hope there are no more unplanned outages.

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1 month ago

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XfinityJeniece

Official Employee

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3.5K Messages

user_coi5ao Happy to hear that everything is now up and running properly for you! There may be service interruptions in the future; however, we try to get any issues resolved as soon as possible. You can use our Xfinity Website or the app to monitor for updates on service issues. Here is a link to the website, https://www.xfinity.com/support/statusmap. Let us know if you have any additional questions.

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1 month ago

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user_coi5ao

Internet Down

XfinityJeniece

user_coi5ao

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