1 Message
Internet download throttling
I’m paying for the 2000mbps download plan and my download speeds are not reflecting. At times, my connection will slow down to as low as 10mbps. I have restarted my router and checked my connections, which are all fine. No bends or breaks in the coax cable or anything like that. When I restart the router, download speeds are normal for maybe 2 minutes and then it drops down again.
NoNoBadPuppy
Problem Solver
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530 Messages
22 hours ago
Xfinity does not throttle downloads. You need to have a technician visit to determine what is causing your low speeds. If an issue is found outside your residence, the tech will either fix the issue, or if unable to, report it so that the repairs are made. If the issue is inside your house such as incompatible splitters, incompatible hardware, etc, you will be charged a fee for the visit.
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EG
Expert
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109.5K Messages
19 hours ago
Please try starting here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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