Visitor
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1 Message
Internet Download, Upload, and Latency Speeds Consistently drop to below usable levels from 7pm till past midnight every day
I've been having an issue where the download, upload, and latency speeds consistently drop to below usable levels every night, and only during the night. I've gone through the AI chatbot troubleshooting steps multiple times and it constantly sends me a back on a loop of restarting gateway and telling me that the internet is good when it is verifiably not. A tech has previously come out, but the problem immediately started again after he left the next day. I'm unable to play any online games as my latency is above 280+ms consistently after getting home from work.
XfinityChelseaB
Official Employee
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2.2K Messages
22 days ago
Hello @user_40fiw5, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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EG
Expert
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116.9K Messages
21 days ago
@user_40fiw5 @XfinityChelseaB
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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