Internet dropping and slow when it works.

Still having problems, but thank you.

@user_bw6jsl​ 

Still having problems, but thank you.

So are you saying that none of those tips applied ?

Yes, none of them help.  Also, the technician tested everything. At the time everything was about 80%.

I can't figure out the direct message icon.

Okay, figured it out.

I will, I was told by someone I know who works for Xfinity that the reason for going private is so they can talk about account info such as my address and account number, etc.

  I'm back, actually the very first question was for my name and address.  Anyway, I finally got another technician to come to my house and he tested out at the box by the street.  He said the entire street was getting very slow speeds, so he called someone he knows that's higher up in his department.  He came back and told me we have 2 problems, the first is that our area had a lot of noise in our lines and that they were trying to locate where the noise is coming from to fix it.  The second is that we simply have too many people using a single node.  He said the adding another node would take 7 to 8 months to accomplish because of getting permits, etc.  I asked why they couldn't do both,  clean up our noisy lines and start the process of adding another node.  Because the population is growing in my area, and the problem is only going to get worse.  So we're stuck, we're paying quite a bit for not good internet.

@user_bw6jsl I’m truly sorry for the frustrations this ongoing issue has caused, especially given the time and effort you’ve put into getting answers. I can only imagine how tough it must be to deal with slower speeds, especially when you're investing in a service meant to keep you connected without interruptions.

It sounds like the technician shared valuable insight, though I understand that knowing it might take months to address one of the main issues can feel discouraging. Cleaning up the noisy lines and tackling the node congestion are both vital steps, and I’ll be glad to look into how we can prioritize both.

In the meantime, can you send me a direct message with your full name and address, so I can take a closer look at your account and connection? Also, are you noticing specific times of day when the slowdown is most noticeable?

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it