user_6rwyl5- Hi there, and welcome to the Xfinity Forums community! Thank you for reaching out for help with your Xfinity WiFi on your Dell computer. I understand how important it is to have a reliable internet connection, especially at home, and appreciate the opportunity to support you. To get started, I always recommend using the Xfinity app—it’s a quick and helpful tool to check your account status and walk through some initial troubleshooting steps. It can be a real help when you're in a pinch.
To better understand what’s going on and offer the most effective help, I’d like to ask a couple of quick questions:
Where is your modem located in relation to your PC? Have you noticed similar connection issues with any other devices in your home?
Looking forward to your reply so we can get this sorted out together!
My PC is located in the main living room, as is my wife's, downstairs form the modem location. I have also experienced similar issues when I am physically closer to the modem. Some days/weeks there are no issues... then I get issues daily. So its very anoying and probably very difficult to fix such an intermittent issue.
user_6rwyl5 - Thank you for sharing those details and for being our eyes and ears on the other end. Let's dig a bit deeper and troubleshoot this issue together. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Our team can help, user_6rwyl5. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
XfinityThomasA
Official Employee
•
2.9K Messages
16 days ago
To better understand what’s going on and offer the most effective help, I’d like to ask a couple of quick questions:
Where is your modem located in relation to your PC?
Have you noticed similar connection issues with any other devices in your home?
Looking forward to your reply so we can get this sorted out together!
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EG
Expert
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114K Messages
16 days ago
The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
2
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EG
Expert
•
114K Messages
16 days ago
@user_6rwyl5 @XfinityThomasA
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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