1 Message
Internet dropping, techs not fixing
I've had technicians out 4 times. Sometimes Internet is fine for 8 hours, it rained today and was out for 4 hours. Sometimes it cuts out for 1 minute sometimes 10 sometimes an hour.
Disconnected each device in turn and waited, none were the issue. 2 new routers later confirms that's not it. No splitters in the coax or visible kinks.
I've explained the situation to a few different Xfinity people now, and eventually they end up sending another technician out, the internet decides to work fine for a minute, and they leave. Now they're saying I'm going to get charged if they don't find anything wrong? Frustrating.
XfinityJorge
Official Employee
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1.7K Messages
1 month ago
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EG
Expert
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107.1K Messages
1 month ago
@XfinityJorge
Why does this have to go private at this point ? That kind of defeats the purpose of a public help forum such as this is, no ?... Why not ask some general self troubleshooting things first which is in keeping with the intent of what these public help forums were designed for so that all readers here may benefit.
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