U

Visitor

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2 Messages

Tue, Aug 9, 2022 6:53 AM

Internet Dropping

Hello, ever since I moved apartments my internet will randomly drop at the most inconvenient times. I had an Xfinity worker came out and he said he “fixed it” but it still is randomly dropping. Does anyone have any insight on this?? 

Visitor

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2 Messages

2 m مضت

This is what it looked like when it was down. 
EG

Expert

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95.8K Messages

2 m مضت

The second pic shows that something intermittent is indeed going on with the connection to the system. Intermittent problems are the most difficult and time-consuming to find ! You should get the techs involved again until this gets fixed properly.

Bear in mind that if the premises facing techs can not find or fix a problem at your home, it is they who are responsible for escalating it to their line / network / maintenance dept. techs. The problem may lie beyond your home in the local neighborhood infrastructure somewhere but it is their S.O.P. to start at the home. And if the problem is found to be on their side of the demarcation point, there will not be any charge.


Good luck with it !

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