Visitor
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1 Message
Internet drops for hours at a time. This time it has not recovered.
Over the past few years, we have been having issues with our internet dropping repeatedly for sometimes 5 minutes and sometimes hours. We have called xfinity to troubleshoot which resulted in a new modem plus an increased internet speed and bandwidth. We were OK for about three weeks, and now we are having the exact same issue. I've tried moving the modem to different areas, plugging it into different outlets, yet we are still having issues. This has made it extremely hard to do anything when you work from home. I logged off of of work early yesterday because I couldn't work without a hotspot from my cell phone. This seems unacceptable with the $$ that is being spent monthly for unreliable internet.
XfinityJanelle
Official Employee
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2.2K Messages
1 day ago
Hey @user_a3nw31 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding with the Internet connection. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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