Internet drops intermittently

Internet seems to be dropping off intermittently while attending office calls from computer, its frustrating. I even upgraded my internet speed to 1GB and its of no use!!

Trying to reach out to customer service and I end up chatting with a chatbot everytime!! I am paying real money and I need to talk to someone real when in need.

I don't want to be friends with anyone at Xfinity, I just need service for what I pay for!!

When I do a speed test, I see download speed as 450mbps and upload speed as 22mbps. Beautiful speed test monitor screen always show speeds as blazing fast but its the other way around in reality.

Need help!! knock knock!!

Responses

Aceq2jot

Contributor

•

77 Messages

20 days ago

I too have suffered from this problem. The constant outages were when they were stinging fiber optic in my area and upgrading the nodes and amps. I called and put in a ticket. About a week later I got an email and everything has been fixed.

0

XfinityThomasD

Official Employee

•

962 Messages

18 days ago

user_wrpyv4 Thanks for posting on our Community Forums. Our team can look further into your services and see what needs to be done to help improve your connection and speed. Please send our team a direct message with your full name and address.

To send a Direct Message:

Ensure you are logged in

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it.

0

Your Home Network

user_wrpyv4

Internet drops intermittently

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