Visitor

 • 

1 Message

Tuesday, July 7th, 2026 3:41 PM

Internet drops many times per day

My internet drops completely across all devices multiple times a day. I have already restarted the gateway, and the indoor lines are completely secure. I suspect the issue is a degraded, water-logged outside drop line that an Xfinity technician spliced years ago instead of replacing.

Oldest First
Selected Oldest First

Expert

 • 

119.6K Messages

22 days ago

Official Employee

 • 

3K Messages

20 days ago

 

user_gwimo0 Thank you for posting on our community forum so we can make sure your Xfinity internet is delivering a strong, reliable connection. Are you noticing issues over WiFi or while connected via ethernet? What troubleshooting steps have you tried from the aricle the @EG shared? 

 

forum icon

New to the Community?

Start Here