Visitor
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1 Message
Internet drops on calls
My wi-fi will randomly drop when I'm on calls - Zoom, Teams, WebEx, Discord, etc. Whenever I do the internet speed test, it shows the wi-fi speed is excellent. But this test doesn't measure the integrity of the connection. I have had multiple technicians come who say they don't see any issue with my connection. I also spoke with an agent on Friday via the online chat service, who said they helped schedule another appointment and open a ticket for me, but neither of those actually happened (no one showed up at the scheduled appointment time, and the ticket doesn't show on my account).
I have this issue every time I have a meeting when I'm working from home, and it is getting unbearable to the point that I am seriously considering switching to another provider. I am posting on here as a last resort to get in touch with someone at Xfinity who can actually fix this issue.
XfinityThomasC
Official Employee
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3.2K Messages
24 days ago
Hello, @jle8
Thanks for reaching out to us on the forums! We can help with your internet connection concerns. I noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. Since you already sent a DM, we will continue to assist you there!
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EG
Expert
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116.9K Messages
23 days ago
@jle8 @XfinityThomasC
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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