Visitor
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2 Messages
Internet drops repeatedly for many weeks
for over 4 weeks now my internet has been dropping several times a day. I have replaced the modem but that did not fix the problem. I have no option to speak with an agent and the xfinity assistant is quite useless since it just keeps asking me to restart the modem
XfinityJustinM
Official Employee
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731 Messages
6 days ago
Greetings @user_1nyeez,
A month is a long time to experience network issues, especially daily. Rest assured, we'll get to the bottom of this with you. Thanks for filling us in on some of the troubleshooting steps that you have already taken. What kind of modem did your recently pick up?
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EG
Expert
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118K Messages
5 days ago
@user_1nyeez @XfinityCarolyn
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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user_gn7anb
Visitor
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10 Messages
3 days ago
I have had this issue intermittently for the last 2 years and worse the last few months. I have spent money updating my equipment because Xfinity troubleshooting is so poor and they want to charge $100 to come back out to my house. When my entire street is having the same issue, why not be honest about what is going on in the area. It takes talking to the techs in the field and my local retail location to get an honest answer. Unfortunately, there are not many better options at the moment and no long-term solution from Xfinity so I am filing complaints with the FCC for daily inconsistent service. I pay too much each month to not have reliable service and then the onus to be on me to seek credit. Several times a day I have to use my hotspot on my phone and have 0 issues but it then eats into my allotment for hotspot.
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