Visitor
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3 Messages
Internet Drops while attempting to launch Steam Games
Hello,
Wifi drops completely when attempting to launch certain steam games, troubleshooting ends with an error that the DHCP server isn't responding. Tried updating DNS for IPv4 and v6 to Google Public's from auto set, neither work. Everything else works all the time and computer games work when connecting to hotspot rather than wifi. Internet browser works while game is closed but as soon as its launched it closes everything. Seems to be specific to wifi connection overall, but after troubleshooting on my own for a couple hours can't seem to figure out why its happening. Ethernet also unfortunately isn't an option with room set up. Any help would be appreciated!
XfinityRay
Official Employee
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3K Messages
2 months ago
Hi there, user_cdphxn! Thanks for being a part of our community! We are happy to help further with your internet connection! We appreciate the steps you tried already to resolve this and will get to the root cause of this.
Is this issue only affecting your PC?
Are you using your own modem and router or a Xfinity Gateway?
Have you noticed if the issue is specific to IPv4 or IPv6 or does it seem to affect both?
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XfinityRay
Official Employee
•
3K Messages
2 months ago
Great rundown, user_cdphxn! You have tried some good steps to try and get to the bottom of this already, Have you also tried to release and renew the IP address?
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