Visitor
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1 Message
Internet goes out multiple times and no technician can fix it
i’ve had 5 technicians come out and none have been able to solve my issue. after 4 o’clock every day my internet comes in and out and no technician can seem to find the fix for it. i’ve had my line and modems replaced twice now and the haven’t fixed the issue. why can’t they fix it? what good are the technicians for then? I need actual help. I'm very frustrated! <Edited: Use Good Netiquette>
XfinityRay
Official Employee
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3.4K Messages
2 hours ago
Hi there, @user_67sxma. We are glad to further help with your service and apologize that the work so far has not resolved the problem. I see that you sent through a direct message so I will continue there. I want to check further on the signals in the area and to your home.
Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. We are happy to continue helping you there but please keep that in mind for the future.
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