Visitor

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3 Messages

Friday, January 23rd, 2026 10:45 PM

Internet going in and out

Started yesterday afternoon. Affecting all devices. Chatted with 3 assistants without resolution.

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Official Employee

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510 Messages

9 days ago

Hello @user_cieumx, thank you for taking the time to create an official post. As much as we all use the internet these days intermittent connectivity can be quite frustrating. If a technician visit was suggested more than 30 days out from an installation of services and the pitfall is not of your in home wiring or equipment then there will be no charge for the technician visit. Our teams do all that we can to prevent technician visits as they take time out of our customers days, but they are sometimes needed to bring your network back to full health. It has been a few hours since your original post, did you decide to move forward with that technician visit? If so, when is the visit scheduled to take place? Our team would love to follow up after the visit to see how things went. 😀

Visitor

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3 Messages

Thank you for following up on my question. I reached out to Norton thinking perhaps it was somehow interfering in the connection to the internet. Though they were unsuccessful remoting to my laptop, they had me disable Norton and I was still having the same problem. They suggested contacting Xfinity so I reached out again. I did receive a call from an Xfinity advanced technician who suggested I contact ASUS my laptop manufacturer. They told me having a technician come out wasn't going to resolve this issue so they cancelled the appt for me and saved me that cost because it was not an Xfinity issue at all. My warranty period is up for ASUS support without incurring a fee. One week later... I managed to resolve this issue myself via lots of Googling. I disabled Battery Saver mode and the network adapter device's Power Management properties showed that in the event the system went into battery saver mode it could stop the network adapter. I unchecked that option. I restarted my laptop and I'm back in business!? At least everything appears to be in working order now. I'll let you know if that changes but who'd a thunk? Technology changes are such that it's getting harder and harder to diagnose issues. The network troubleshooter wasn't helpful at all in this instance. It would be a helpful note to advise customers to try what I did and see if it resolves the issue. Again, thank you for replying to my question.

Visitor

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3 Messages

10 days ago

Now assistant gave me 1 option. To have a technician come out. If I could talk with a real person there's got to be a way to see the Internet interruptions. I don't want to be charged for the technician visit.

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