Internet going in & out

Hey there! The most effective way to get outage updates for your area and information about your service is to visit xfinity.com/outage or use the Xfinity app. 

We can also take a closer look in the are and check for any additional work that may be going on or needed. To do so, please send us a direct message with your full name and service address. 

To send a direct message: 

• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section for assistance.