Visitor
•
1 Message
Internet intermittently drops all day long
Since the docsis 3.1 update and a little before my internet has been very shotty it drops for up to a minute every 10-15 minutes sometimes with longer spacing ALL DAY LONG. This issue has rendered my internet almost useless I've had I believe 4 techs come look at it and 3 of them stated they noticed an issue that they fixed one even replacing my modem and router the (XB8) provided to me with my multi gig plan the fastest plan in my area. I've requested many times that the lines down stream from me be scanned and replaced as needed and one technician who came out told me that would happen but nothing no fix nothing. I spend far too much for this absolutely terrible service.
XfinityAdrienne
Official Employee
•
1.6K Messages
2 days ago
Good Morning, @user_qy9clw! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I know how important it is to have a stable connection within the home, and we would be happy to help! I appreciate you sharig what you have done thus far, it is super helpful. Can you please send us a DM to get started?
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0