1 Message
Internet Interruptions
My TV programming gets interrupted everyday at any given time. And my email connection does the same.
TV: at times black box appears and says "temporary lost connection". Other times sound gets garbled and repetitive. Screen freezes.
With computer:
.essayed that I have no internet connection. When I try to reconnect it says "can't connect to this network."
Help.
XfinityPeterH
Official Employee
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1.5K Messages
3 months ago
(Full credit to @BruceW for this excellent explanation!)
"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
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EG
Expert
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107.1K Messages
3 months ago
@user_kjx8mt @XfinityPeterH
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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