Hey there, @user_b2x2w7! Thanks for creating this post. I'm sorry to hear about the trouble you've had with your service, and I'd love to see how we can help! It appears our Expert shared some connection troubleshooting tips with you earlier. What steps have you taken so far?
EG
Expert
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114.7K Messages
23 days ago
First. Please try starting here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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XfinitySara
Official Employee
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2.1K Messages
21 days ago
Hey there, @user_b2x2w7! Thanks for creating this post. I'm sorry to hear about the trouble you've had with your service, and I'd love to see how we can help! It appears our Expert shared some connection troubleshooting tips with you earlier. What steps have you taken so far?
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