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user_ql7onv
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Visitor

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3 Messages

08/27/2026 4:26 PM

Internet is very slow

Hi there, 

My internet speed has been very slow despite resetting modem and unpluging/replugging. Are there any other solutions to resolve this? We rely on the speed for work and so would really like some help. Thank you all!

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Updated 

22 days ago

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EG

Expert

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121.4K Messages

27 days ago

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XfinityEricB

Official Employee

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3.6K Messages

25 days ago

 

user_ql7onv Was the link shared by @EG helpful with troubleshooting to resolve you speed concern, or did you still require more assistance?

 

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user_ql7onv

Visitor

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3 Messages

It was initially helpful but it got worse again last night. I'm going to monitori it over the next few days and see. Thank you.

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25 days ago

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XfinityRichard

Official Employee

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3.7K Messages

Oh no, @user_ql7onv I'm sorry to hear that it got worse. I'll check back in with you in a few days to see how your service has been working, how does that sound?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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25 days ago

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XfinityPeterH

Official Employee

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3.1K Messages

 

user_ql7onv Hello. We wanted to check in with you to see how your service has been recenctly. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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22 days ago

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user_ql7onv

Visitor

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3 Messages

Hello, it is slightly better, but the speed is not consistent with our package and is substantially slower. Could it be our xfinity modem/router is outdated? 

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22 days ago

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XfinityDemitrius

Official Employee

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3K Messages

Very doubtful it is the modem @user_ql7onv. With having an Xfinity xFi Gateway, we do recommend performing speed test using the Xfinity App. Could you please perform a speed test on the Xfinity App by following the steps on our 'Test your speed to the gateway using the Xfinity app' support page? Please let us know of the results and regularly perform the test as it may be device specific and not the Internet delivery to the home.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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22 days ago

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