Internet issues [Edited]

Hey there, user_t6s55n! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with your Internet connection, it certainly is now what we want for our customers? Can you share with us any troubleshooting steps you have completed on your end? Are you dropping connection on all devices within the home?

There are so awesome troubleshooting steps here with the steps to troubleshoot your connection. Please let us know if you need further assistance.