1 Message
Internet issues
Hello,
having issues with our internet not being reliable Internet is constantly going out in that stable
1 Message
Hello,
having issues with our internet not being reliable Internet is constantly going out in that stable
EG
Expert
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107.1K Messages
4 months ago
Please start here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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ccRuben
Retired Employee
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729 Messages
4 months ago
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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surragard
Visitor
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18 Messages
4 months ago
If you have tried all the troubleshooting on the interior side you should check the signal going to your router in the app. I had a problem a few years back when internet would be fine one day and then go in and out the next. It was the connection on the outside of the house and the result of a frayed wire. A technician had to come out and replace a line going to the telephone pole. Not always stuff you think about.
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EG
Expert
•
107.1K Messages
4 months ago
@XfinityRuben
Why does this have to go private at this point ? That kind of defeats the purpose of a public help forum such as this is, no ?... Why not ask some general self troubleshooting things first which is in keeping with the intent of what these public help forums were designed for so that all readers here may benefit.
@user_0bfrej
Have you had a chance to see if any of those tips apply ?
(edited)
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