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user_xotkuv
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Visitor

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6 Messages

Friday, August 15th, 2025

internet issues

I am on my 4th service call and the issues continue. see below for more info.

Connection
   Startup Sequence    
   Startup Step Status Comment

  
   Acquire Downstream Channel 423000000 Hz Locked
  
   Upstream Connection OK Operational
  
   Boot State OK Operational

  
   Configuration File OK
  
   Security Enabled BPI+
  


   Connection Status    
   System Up Time 0 days 10h:13m:45s  
  
   Network Access Allowed  
  


   Downstream Bonded Channels  
  
   Channel Lock Status Modulation Channel ID Freq. (MHz) Pwr (dBmV) SNR (dB) Corrected Uncorrected
   1 Locked QAM256 4 423.0 5.9 42.6 107 24
   2 Locked QAM256 1 405.0 5.8 42.7 127 41
   3 Locked QAM256 2 411.0 5.8 42.5 94 55
   4 Locked QAM256 3 417.0 5.9 42.7 107 29
   5 Locked QAM256 5 429.0 5.9 42.5 135 0
   6 Locked QAM256 6 435.0 5.8 42.5 144 15
   7 Locked QAM256 7 441.0 5.6 42.5 115 0
   8 Locked QAM256 8 447.0 5.6 42.5 128 1
   9 Locked QAM256 9 453.0 5.5 42.5 93 14
   10 Locked QAM256 10 459.0 5.6 42.5 101 0
   11 Locked QAM256 11 465.0 5.8 42.5 83 0
   12 Locked QAM256 12 471.0 6.1 42.6 102 0
   13 Locked QAM256 13 477.0 6.4 42.5 73 0
   14 Locked QAM256 14 483.0 6.5 42.6 108 0
   15 Locked QAM256 15 489.0 6.3 42.5 79 0
   16 Locked QAM256 16 495.0 6.6 42.6 89 19
   17 Locked QAM256 17 501.0 6.8 42.5 138 8
   18 Locked QAM256 18 507.0 6.8 42.6 121 0
   19 Locked QAM256 19 513.0 6.6 42.6 85 0
   20 Locked QAM256 20 519.0 6.1 42.4 30 0
   21 Locked QAM256 21 525.0 6.4 42.6 56 0
   22 Locked QAM256 22 531.0 6.7 42.5 26 0
   23 Locked QAM256 23 537.0 6.5 42.4 4 0
   24 Locked QAM256 24 543.0 6.4 42.3 49 0
   25 Locked QAM256 25 555.0 5.5 42.0 21 0
   26 Locked QAM256 26 561.0 5.5 42.0 89 0
   27 Locked QAM256 27 567.0 5.8 42.1 117 0
   28 Locked QAM256 28 573.0 7.0 42.3 99 18
   29 Locked QAM256 29 579.0 8.3 42.7 45 20
   30 Locked QAM256 30 585.0 8.5 42.6 71 0
   31 Locked QAM256 31 591.0 7.3 42.2 11 0
   32 Locked QAM256 32 597.0 5.3 41.5 31 0
   33 Locked OFDM PLC 193 805.0 6.9 41.7 281987315 0


   Upstream Bonded Channels  
  
   Channel Lock Status Channel Type Channel ID Symb. Rate (Ksym/sec) Freq. (MHz) Pwr (dBmV)
   1 Locked SC-QAM 17 5120 16.4 42.8
   2 Locked SC-QAM 18 5120 22.8 42.8
   3 Locked SC-QAM 19 5120 29.2 42.3
   4 Locked SC-QAM 20 5120 35.6 41.3
   5 Locked SC-QAM 21 2560 40.4 42.0
   6 Locked SC-QAM 22 2560 10.4 43.3

  Event Log  
  
    Time    Priority    Description 
    Time Not Established   Critical (3)   SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[Edited: "Personal Information"]-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
    Time Not Established   Notice (6)   Honoring MDD; IP provisioning mode = IPv6
    11:01:32
Thu Aug 14 2025		   Notice (6)   DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    16:01:14
Thu Aug 14 2025		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    16:01:14
Thu Aug 14 2025		   Warning (5)   Dynamic Range Window violation
    16:29:05
Thu Aug 14 2025		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    16:29:05
Thu Aug 14 2025		   Warning (5)   Dynamic Range Window violation
    16:29:16
Thu Aug 14 2025		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    16:29:16
Thu Aug 14 2025		   Warning (5)   Dynamic Range Window violation
    16:29:16
Thu Aug 14 2025		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    16:29:16
Thu Aug 14 2025		   Warning (5)   Dynamic Range Window violation
    16:29:16
Thu Aug 14 2025		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    16:29:16
Thu Aug 14 2025		   Warning (5)   Dynamic Range Window violation
    16:29:16
Thu Aug 14 2025		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    16:29:16
Thu Aug 14 2025		   Warning (5)   Dynamic Range Window violation
    19:15:55
Thu Aug 14 2025		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    19:15:55
Thu Aug 14 2025		   Warning (5)   Dynamic Range Window violation
    19:15:55
Thu Aug 14 2025		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    19:15:55
Thu Aug 14 2025		   Warning (5)   Dynamic Range Window violation
    19:15:56
Thu Aug 14 2025		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    19:15:56
Thu Aug 14 2025		   Warning (5)   Dynamic Range Window violation
    19:15:56
Thu Aug 14 2025		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    19:15:56
Thu Aug 14 2025		   Warning (5)   Dynamic Range Window violation
    19:15:56
Thu Aug 14 2025		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    19:15:56
Thu Aug 14 2025		   Warning (5)   Dynamic Range Window violation
    19:15:56
Thu Aug 14 2025		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    19:15:56
Thu Aug 14 2025		   Warning (5)   Dynamic Range Window violation
    19:56:24
Thu Aug 14 2025		   Notice (6)   CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    19:57:33
Thu Aug 14 2025		   Notice (6)   CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;

I have a MB8611 modem. I need advanced help.

Question

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Updated 

3 days ago

 • Edited

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user_xotkuv

Visitor

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6 Messages

14 days ago

10 hours later here my new readout

  Event Log  
  
    Time    Priority    Description 
    16:29:16
Thu Aug 14 2025		   Warning (5)   Dynamic Range Window violation
    16:29:16
Thu Aug 14 2025		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    16:29:16
Thu Aug 14 2025		   Warning (5)   Dynamic Range Window violation
    16:29:16
Thu Aug 14 2025		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    16:29:16
Thu Aug 14 2025		   Warning (5)   Dynamic Range Window violation
    19:15:55
Thu Aug 14 2025		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    19:15:55
Thu Aug 14 2025		   Warning (5)   Dynamic Range Window violation
    19:15:55
Thu Aug 14 2025		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    19:15:55
Thu Aug 14 2025		   Warning (5)   Dynamic Range Window violation
    19:15:56
Thu Aug 14 2025		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    19:15:56
Thu Aug 14 2025		   Warning (5)   Dynamic Range Window violation
    19:15:56
Thu Aug 14 2025		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    19:15:56
Thu Aug 14 2025		   Warning (5)   Dynamic Range Window violation
    19:15:56
Thu Aug 14 2025		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    19:15:56
Thu Aug 14 2025		   Warning (5)   Dynamic Range Window violation
    19:15:56
Thu Aug 14 2025		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    19:15:56
Thu Aug 14 2025		   Warning (5)   Dynamic Range Window violation
    19:56:24
Thu Aug 14 2025		   Notice (6)   CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    19:57:33
Thu Aug 14 2025		   Notice (6)   CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    06:33:07
Fri Aug 15 2025		   Warning (5)   RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"]CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    06:33:07
Fri Aug 15 2025		   Warning (5)   Dynamic Range Window violation
    06:33:07
Fri Aug 15 2025		   Warning (5)   RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    06:33:07
Fri Aug 15 2025		   Warning (5)   Dynamic Range Window violation
    06:33:07
Fri Aug 15 2025		   Warning (5)   RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    06:33:07
Fri Aug 15 2025		   Warning (5)   Dynamic Range Window violation
    06:33:07
Fri Aug 15 2025		   Warning (5)   RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    06:33:07
Fri Aug 15 2025		   Warning (5)   Dynamic Range Window violation
    06:36:28
Fri Aug 15 2025		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    06:36:28
Fri Aug 15 2025		   Warning (5)   Dynamic Range Window violation
    06:36:28
Fri Aug 15 2025		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    06:36:28
Fri Aug 15 2025		   Warning (5)   Dynamic Range Window violation
    07:15:33
Fri Aug 15 2025		   Critical (3)   Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;

 

  Startup Sequence    
   Startup Step Status Comment

  
   Acquire Downstream Channel 423000000 Hz Locked
  
   Upstream Connection OK Operational
  
   Boot State OK Operational

  
   Configuration File OK
  
   Security Enabled BPI+
  


   Connection Status    
   System Up Time 0 days 20h:18m:53s  
  
   Network Access Allowed  
  


   Downstream Bonded Channels  
  
   Channel Lock Status Modulation Channel ID Freq. (MHz) Pwr (dBmV) SNR (dB) Corrected Uncorrected
   1 Locked QAM256 4 423.0 6.4 42.7 276 295
   2 Locked QAM256 1 405.0 6.4 42.8 328 323
   3 Locked QAM256 2 411.0 6.4 42.6 271 338
   4 Locked QAM256 3 417.0 6.4 42.7 249 343
   5 Locked QAM256 5 429.0 6.2 42.6 347 266
   6 Locked QAM256 6 435.0 6.1 42.6 382 266
   7 Locked QAM256 7 441.0 5.9 42.4 354 230
   8 Locked QAM256 8 447.0 5.9 42.4 287 243
   9 Locked QAM256 9 453.0 5.8 42.3 190 252
   10 Locked QAM256 10 459.0 5.9 42.4 303 161
   11 Locked QAM256 11 465.0 5.8 42.3 258 154
   12 Locked QAM256 12 471.0 6.2 42.5 264 125
   13 Locked QAM256 13 477.0 6.6 42.5 208 128
   14 Locked QAM256 14 483.0 6.8 42.5 228 145
   15 Locked QAM256 15 489.0 7.0 42.6 270 74
   16 Locked QAM256 16 495.0 7.1 42.7 185 188
   17 Locked QAM256 17 501.0 7.0 42.6 316 111
   18 Locked QAM256 18 507.0 7.0 42.7 236 155
   19 Locked QAM256 19 513.0 6.9 42.6 191 169
   20 Locked QAM256 20 519.0 6.6 42.5 161 149
   21 Locked QAM256 21 525.0 6.8 42.6 196 92
   22 Locked QAM256 22 531.0 7.1 42.7 234 49
   23 Locked QAM256 23 537.0 7.1 42.5 145 123
   24 Locked QAM256 24 543.0 7.2 42.5 237 72
   25 Locked QAM256 25 555.0 6.9 42.5 209 37
   26 Locked QAM256 26 561.0 7.0 42.4 282 46
   27 Locked QAM256 27 567.0 7.2 42.6 310 63
   28 Locked QAM256 28 573.0 7.5 42.5 257 114
   29 Locked QAM256 29 579.0 7.8 42.5 184 149
   30 Locked QAM256 30 585.0 7.9 42.5 219 146
   31 Locked QAM256 31 591.0 7.8 42.5 106 184
   32 Locked QAM256 32 597.0 7.4 42.3 126 205
   33 Locked OFDM PLC 193 805.0 7.3 41.6 492521433 0


   Upstream Bonded Channels  
  
   Channel Lock Status Channel Type Channel ID Symb. Rate (Ksym/sec) Freq. (MHz) Pwr (dBmV)
   1 Locked SC-QAM 17 5120 16.4 43.0
   2 Locked SC-QAM 18 5120 22.8 42.8
   3 Locked SC-QAM 19 5120 29.2 42.5
   4 Locked SC-QAM 20 5120 35.6 41.3
   5 Locked SC-QAM 21 2560 40.4 42.0
   6 Locked SC-QAM 22 2560 10.4

43.5

things seem to be getting worst. please help

(edited)

1

0

XfinityShawn

Official Employee

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1.8K Messages

 

user_xotkuv My team can help you further on our end since you mentioned having multiple technician visits.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 

Click "Sign In" if necessary

Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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13 days ago

0

EG

Expert

 • 

112.9K Messages

12 days ago

@user_xotkuv @XfinityShawn 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

0

0

user_xotkuv

Visitor

 • 

6 Messages

12 days ago

On my latest Tec (Jason) visit, replaced all end fittings, verified signal strength at all points and noticed something that the other Tec's missed. The line that runs from the box on the side of the house (install 7 months ago during new service setup) and over top and down the other side was under ground (jell pack) line. Here in Arizona roofs get hot and the jell was leaking out the end fittings creating shorts and disruptions. Its only been a day but no errors or uncorrected as of yet.

Thank you Jason.

2

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XfinityAlyssaA

Official Employee

 • 

2.2K Messages

Thank you for reporting back to us on your tech visit @user_xotkuv! We are happy to hear that our technician was able to resolve your concerns and provide a positive experience, we will be happy to forward your sentiments. Would you like us to check back in with you in a few days to confirm that your service has remained stable? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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12 days ago

0

EG

Expert

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112.9K Messages

@user_xotkuv​ 

Thanks for the update ! Hope things hold up for you ! Best of luck !

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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11 days ago

0

user_xotkuv

Visitor

 • 

6 Messages

8 days ago

Awwww things went down hill over the last few days,

 Event Log  
  
    Time    Priority    Description 
    18:41:41
Wed Aug 20 2025		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=CM-QOS=1.1;CM-VER=3.1;
    18:41:41
Wed Aug 20 2025		   Warning (5)   Dynamic Range Window violation
    18:56:06
Wed Aug 20 2025		   Critical (3)   Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-;CM-QOS=1.1;CM-VER=3.1;
    19:17:33
Wed Aug 20 2025		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=-QOS=1.1;CM-VER=3.1;
    19:17:33
Wed Aug 20 2025		   Warning (5)   Dynamic Range Window violation
    19:44:29
Wed Aug 20 2025		   Warning (5)   RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=;CMTS-;CM-QOS=1.1;CM-VER=3.1;
    19:44:29
Wed Aug 20 2025		   Warning (5)   Dynamic Range Window violation
    19:44:29
Wed Aug 20 2025		   Warning (5)   RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-
    19:44:29
Wed Aug 20 2025		   Warning (5)   Dynamic Range Window violation
    19:44:29
Wed Aug 20 2025		   Warning (5)   RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-
    19:44:29
Wed Aug 20 2025		   Warning (5)   Dynamic Range Window violation
    19:44:29
Wed Aug 20 2025		   Warning (5)   RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-
    19:44:29
Wed Aug 20 2025		   Warning (5)   Dynamic Range Window violation
    19:44:45
Wed Aug 20 2025		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-
    19:44:45
Wed Aug 20 2025		   Warning (5)   Dynamic Range Window violation
    20:30:44
Wed Aug 20 2025		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-
    20:30:44
Wed Aug 20 2025		   Warning (5)   Dynamic Range Window violation
    21:18:27
Wed Aug 20 2025		   Notice (6)   CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-
    21:20:47
Wed Aug 20 2025		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-
    21:20:47
Wed Aug 20 2025		   Warning (5)   Dynamic Range Window violation
    21:25:03
Wed Aug 20 2025		   Notice (6)   CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; R=3.1;
    21:28:01
Wed Aug 20 2025		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-VER=3.1;
    21:28:01
Wed Aug 20 2025		   Warning (5)   Dynamic Range Window violation
    21:28:01
Wed Aug 20 2025		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM--QOS=1.1;CM-VER=3.1;
    21:28:01
Wed Aug 20 2025		   Warning (5)   Dynamic Range Window violation
    21:28:01
Wed Aug 20 2025		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-M-QOS=1.1;CM-VER=3.1;
    21:28:01
Wed Aug 20 2025		   Warning (5)   Dynamic Range Window violation
    21:28:01
Wed Aug 20 2025		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM--QOS=1.1;CM-VER=3.1;
    21:28:01
Wed Aug 20 2025		   Warning (5)   Dynamic Range Window violation
    22:49:51
Wed Aug 20 2025		   Critical (3)   Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=;CM-QOS=1.1;CM-VER=3.1;
    05:14:09
Thu Aug 21 2025		   Notice (6)   CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MTS-MACM-QOS=1.1;CM-VER=3.1;
    05:18:13
Thu Aug 21 2025		   Notice (6)  

CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;

 

Startup Sequence    
   Startup Step Status Comment

  
   Acquire Downstream Channel 573000000 Hz Locked
  
   Upstream Connection OK Operational
  
   Boot State OK Operational

  
   Configuration File OK
  
   Security Enabled BPI+
  


   Connection Status    
   System Up Time 4 days 16h:27m:06s  
  
   Network Access Allowed  
  


   Downstream Bonded Channels  
  
   Channel Lock Status Modulation Channel ID Freq. (MHz) Pwr (dBmV) SNR (dB) Corrected Uncorrected
   1 Locked QAM256 28 573.0 5.8 42.4 5295 1012
   2 Locked QAM256 13 477.0 5.2 42.4 6440 4310
   3 Locked QAM256 14 483.0 5.2 42.4 6443 3517
   4 Locked QAM256 15 489.0 5.3 42.3 6609 2959
   5 Locked QAM256 16 495.0 5.3 42.4 6543 2670
   6 Locked QAM256 17 501.0 5.2 42.4 6251 2588
   7 Locked QAM256 18 507.0 5.0 42.2 6231 3048
   8 Locked QAM256 19 513.0 4.8 42.4 6203 3686
   9 Locked QAM256 20 519.0 5.0 42.3 5872 3496
   10 Locked QAM256 21 525.0 5.3 42.4 6098 2436
   11 Locked QAM256 22 531.0 5.4 42.3 6314 2093
   12 Locked QAM256 23 537.0 5.5 42.3 5815 2422
   13 Locked QAM256 24 543.0 5.6 42.3 5735 2151
   14 Locked QAM256 25 555.0 5.7 42.3 5463 1131
   15 Locked QAM256 26 561.0 5.8 42.4 5215 779
   16 Locked QAM256 27 567.0 5.8 42.4 5267 772
   17 Locked QAM256 29 579.0 5.6 42.2 5355 1544
   18 Locked QAM256 30 585.0 5.5 42.1 5765 2550
   19 Locked QAM256 31 591.0 5.4 42.1 5596 3474
   20 Locked QAM256 32 597.0 5.3 41.9 4872 4747
   21 Locked QAM256 33 603.0 5.1 41.9 4707 4569
   22 Locked QAM256 34 609.0 5.0 41.8 4576 3547
   23 Locked QAM256 35 615.0 5.1 41.8 5175 2288
   24 Locked QAM256 36 621.0 5.2 41.8 4924 1388
   25 Locked QAM256 37 627.0 5.2 41.8 4653 1091
   26 Locked QAM256 38 633.0 5.2 41.8 4714 659
   27 Locked QAM256 39 639.0 5.4 42.0 5230 667
   28 Locked QAM256 40 645.0 5.5 41.9 5084 988
   29 Locked QAM256 41 651.0 5.5 42.1 5314 1090
   30 Locked QAM256 42 657.0 5.6 42.1 4994 2143
   31 Locked QAM256 43 663.0 5.6 42.1 4557 3659
   32 Locked QAM256 44 669.0 5.7 41.9 4035 5262
   33 Locked OFDM PLC 193 805.0 4.6 41.4 -1602773709 34


   Upstream Bonded Channels  
  
   Channel Lock Status Channel Type Channel ID Symb. Rate (Ksym/sec) Freq. (MHz) Pwr (dBmV)
   1 Locked SC-QAM 17 5120 16.4 43.0
   2 Locked SC-QAM 18 5120 22.8 42.8
   3 Locked SC-QAM 19 5120 29.2 42.5
   4 Locked SC-QAM 20 5120 35.6 41.5
   5 Locked SC-QAM 21 2560 40.4 42.3
   6 Locked SC-QAM 22 2560 10.4 43.3

1

0

XfinityNatalie

Official Employee

 • 

262 Messages

Hey there, user_xotkuv! We are sorry to hear that your connection issue is still persistent after the last appointment. I know exactly how the Arizona weather can be harsh out here, too. Not to worry, we will do everything within our power to ensure this matter is resolved once and for all for you. To explore the previous work completed on the account and escalate this issue further, please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. 
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon. Then, click the "New message" (pencil and paper) icon and type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 days ago

0

user_xotkuv

Visitor

 • 

6 Messages

4 days ago

Tec visit this morning with no resolution in site, I believe the Tec did not have the experience or knowledge to effectively handle the issue. He did however speak to a few other customers by me that are also having trouble, then said he sent e-mails to management to escalate the issue. This is truly becoming tiresome and frustrating. 

3

0

XfinitySean

Official Employee

 • 

37 Messages

Hi user_xotkuv! I can definitely understand being frustrated, especially if we weren't able to get resolution by sending a tech out. It sounds like they might have gotten the ball rolling by escalating it to management if it's not an issue specifically with your home. We're limited on what we can see on the technician side of things, but we might still be able to provide some insight. Please send us a direct message with you full name, name on the account (if different), and service address, so we can pull up your account and take a closer look at the situation.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 days ago

0

user_xotkuv

Visitor

 • 

6 Messages

sorry I will not use live chat. 

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Reply

3 days ago

0

XfinityAngie

Official Employee

 • 

2K Messages

In that case, you can call 1-800-Xfinity to discuss it with an agent over the phone. If you decide to work with us in a DM, we are always happy to help. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

3 days ago

0

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